Services and Support

Services and Support

1. To further strengthen the pre-sale, sale, after-sales service, the 24-hour service, ahead of service, all process service, life-long service, carry out the product manufacturing, installation, commissioning, overhaul in the whole process to ensure that the factory products meet the appropriate standards or contracts required technical requirements, and ensure the factory products qualified rate reach 100%. 

2. For the key projects supporting equipment and products, To ensure that according to the contract requirements delivery in quality and quantity. For the customer need the technical services.We will have the professional and technical service person to guide customer.   
About the Installation manual and wiring diagram,after customer get the goods,please contact with our service person to get the files by email.

3. Received a user request to solve the product problems during the application. we will reply within 3 hours;  For overseas area will follow-up specific circumstances of communication with customer.
4. If the user needs technical training, the company will help users to train the operation, maintenance, repair and other related personnel, and key users to visit, quality tracking.
5. Regular user forums, and the user letter, calls, visits and other information, in a timely manner to do the delivery, analysis, processing, feedback etc work, and in accordance with user needs to improve product performance, and continuously improve product quality. 

6. Meet Client requires for spare parts prepare requirements at any time . 

Service Process: